If you have two-factor authentication (2FA) enabled on your e-Notify nurse account but no longer have access to your app and e-Notify 2FA account, please follow the steps below to reset your 2FA.
- Start to sign in to your e-Notify account by entering your username and password.
- When you are prompted to enter your 2FA code, select "I'm having trouble with two-factor authentication".
- Enter your email address associated with your account. You will receive an email with a link to reset your 2FA.
- Once you verify your identity (YOB, last 4 of SSN), select submit, and you should be redirected to your account page.
Completing all steps will disable the two-factor authentication (2FA) on your Nursys e-Notify Nurse account. You can enable it again under your profile after signing in. You can find more information on the process to enable 2FA in the article, "How do I enable two-factor authentication for an existing e-Notify account?" (link when published).